GCI event round-up – People and Talent Management in Coffee and Hospitality

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Hosted exclusively for Global Coffee Institute (GCI) members on 24 October 2024 in London, the People and Talent Management in Hospitality conference brought together operators, HR experts and coffee industry leaders for an afternoon of high-level networking, thought leadership and lively discussion.
 
Kicking off the conference, David Hughes, Global Head of People Proposition for Costa Coffee demonstrated how businesses can craft a winning employer value proposition to attract, retain and effectively engage with their teams.
 
Hughs emphasised the importance of motivating team members with a strong sense of purpose and an authentic brand vision. He also discussed Costa Coffee’s strategic roadmap for the future and how Costa team members support local communities through volunteering and fundraising as part of the Costa Foundation.
 
Next up, Kallie Kocourek, Vice President at Roasting Plant Coffee UK shared creative ways SMEs can develop employees within budget constraints, including applying for government apprenticeships and grants.
 
Kocourek also spoke about hiring culture and how Roasting Plant develops and retain employees by creating clear paths for progression within the business to build a more skilled, resilient team that keeps innovating. 
 
Our final speaker, Stephen Fern, Managing Director at 200 Degrees Coffee Roasters, explored how hospitality businesses can build a strong company culture to boost employee engagement and why humans are the most important part of any coffee shop.
 
Fern also discussed 200 Degrees’ hiring and interview process and how they select and train the best candidates for stores. He also touched on the importance of rewards and recognition and why it is vital to support employee wellbeing and mental health.
 
The talks were followed by a panel discussion led by Allegra Group CEO, Jeffrey Young, a Q&A session, lunch and networking.
 

Upcoming GCI events:

The Berlin Coffee Shop Study Tour – 11 November, 2024
Allegra Group Founder and CEO, Jeffrey Young will lead an afternoon tour of Berlin’s vibrant and trend-setting specialty coffee shop scene. Attendees will explore the latest trends and emerging concepts in Berlin’s melting pot of creativity, experience the city’s top operators, and gaining invaluable industry peer networking opportunities.

The London Coffee Shop Study Tour – 22 November, 2024
Allegra Group Founder and CEO, Jeffrey Young guides this exclusive tour of London’s globally revered specialty coffee shop scene. The afternoon tour will touch base with some of London’s most celebrated operators and roasters while exploring the innovative new brands making their mark on this dynamic, trendsetting market. 

Project Café Middle East 2025 Debrief Webinar – 27 November, 2024
Join the World Coffee Portal research team as they share exclusive insights and key findings from the Project Café Middle East 2025 report. Gain vital business intelligence on 20 Middle East branded coffee shop markets, including deep dive consumer research with more than 2,000 UAE and Saudi Arabia-based consumers and 200 consultations with industry leaders across the region.

 

This exclusive programme of events is only open to GCI members. 
Download the GCI brochure to explore the full suite of membership benefits.

About the Global Coffee Institute
The Global Coffee Institute (GCI) is an independent membership organisation representing coffee shop and food-to-go segments around the world. Together, members share a powerful and united industry voice and benefit from deep insight, thought leadership, strategic guidance and critical business intelligence.  
 
GCI members benefit from World Coffee Portal’s unparalleled global reach and international network of industry contacts. Supported by the 5THWAVE magazine and podcast media platforms, these organisations gain premium visibility, access to an influential industry network and state-of-the-art business intelligence to support the industry’s continued growth and prosperity.