27 May 2022 | 32 mins

Episode 39: Navigating the realities of soaring inflation

On the podcast this week we’re exploring the impact of soaring inflation on the global economy and the rising pressures on hospitality operators.

We speak with Will Hawkley, Global Head of Leisure & Hospitality, KPMG, Chris Ammermann, Director of Operations, Caravan, and Jim Ragas, President & CEO, The Second Cup Coffee Company, to understand where inflation is stemming from, how operators can navigate these challenges, and the extent to which rising costs are affecting profitability.

Credits music: "Flaws & Ceilings" by Frank Hamilton Ft. Lauren Aquilina

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Guests

Chris Ammermann

Director Of Operations, Caravan

Chris Ammermann is Co-founder and Director of Operations at Caravan Coffee and Caravan Restaurants
– a London based hospitality chain and specialty coffee roasting business.
Founded in 2010, Caravan now employs 475 staff across seven boutique restaurants and three cafes.

Will Hawkley

Global Head of Leisure and Hospitality, KPMG

Will Hawkley is KPMG’s sector lead for leisure and hospitality and has over 20 years industry experience. Hawkley joined KPMG in 2001 to develop its presence in the leisure sector as part of the business development team and has worked across the sector with clients including TUI, Whitbread, IHG and BskyB.

Jim Ragas

President, The Second Cup Coffee Company

Jim Ragas is the President and CEO of The Second Cup Coffee Company – an international franchise of coffee shops headquartered in Toronto Canada. Ragas joined Second Cup in 2010 as to help grow the business internationally. Second Cup now operate over 300 outlets in 22 countries.

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